General Privacy Information
While we take reasonable steps to protect your personal information once it is in our possession, GetRealLive cannot ensure or warrant the security of any information you transmit to us before it reaches us, and you do so at your risk. You are solely responsible for maintaining the secrecy of your passwords and/or any account information. Please be careful and responsible whenever you are online.
Collection, Use and Disclosure of Information
Much of the information GetRealLive collects is “aggregated” — meaning that the information from many users is grouped together in a way that does not reveal the personal information of any particular user. We may use this aggregated information to evaluate which services are successful and which ones are not, and to evaluate which new services we should make available on GetRealLive. We may also use the anonymous click stream data to help our advertisers deliver better-targeted advertisements.
In certain circumstances, GetRealLive may collect personal information about you, for example when you create an account, contact us, enter a competition, make a purchase or join a mailing list. The types of personal information we may collect includes your name, contact details, payment details and enquiry or complaint details.
We also collect personal information through our records of your transactions and interactions (including by email, phone and online) with GetRealLive or on the GetRealLive website. We collect personal information from you and in some cases from third parties including our related companies, your representatives and public sources.
We collect and use your personal information to provide, administer, improve and personalise the GetRealLive website and our services, to run competitions, process payments and refunds, understand you better, maintain and update our records, complete registrations, verify your identity and protect our lawful interests. We may not be able to do these things without your personal information. For example, we may not be able to deliver your orders or respond to your enquiries.
We may exchange personal information with third-party service providers who assist us with payment, marketing, data processing, IT, archival, auditing, accounting, customer contact, legal, business consulting, banking, delivery, data analysis, document management, research, investigation, insurance, website and other services. Some of these third parties may be located in Australia, USA, Canada, EU countries and other countries.
A cookie is a small data file that certain websites write to your hard drive when you visit them. A cookie file can contain information such as a member ID that the site uses to track the pages you’ve visited. But the only personal information a cookie can contain is information you supply yourself.
Additionally, after you’ve entered your contact and delivery details during a session on our service, you can elect to save that information, so you don’t have to re-enter it on your return to the site. If you do not want this information to be saved, you must indicate “DO NOT SAVE DETAILS” when prompted.
When we send you emails or other electronic messages, we may keep records if you open the message and click on particular links. This helps us to understand better what information is of interest to you.
The use of these technologies allows them to deliver customised advertising content, measure the effectiveness of their advertising, evaluate users use of the GetRealLive website and other websites and provide other services relating to website activity and internet usage. Those third parties may also transfer the information they collect to others where required to do so by law, or where those others process the information on their behalf. The services we may use from time to time include Google Analytics, Google Adwords, Adroll, Constant Contact and Mailchimp. You can find more details in the privacy policies for those services, including information on how to opt-out of certain conduct.
We participate in some third party ‘online behavioural advertising’ (OBA), on a non-personally identifiable basis. This allows online advertising displayed to you to be tailored according to your browsing behaviour on various websites, not just our own. You can find you more details about OBA, the best practice guidelines and how to opt out from OBA with participating companies at the industry website www.youronlinechoices.com.au.
Newsletter and Marketing Communications
We offer a free newsletters to share content information about our site with interested users. There may be cases in which some of your personal information may be used by GetRealLive on an ongoing basis to target ecommerce promotions and telemarketing activities unless you opt out, or we are prevented by law. For example, when you register as a user or check out as a guest on GetRealLive website, we may use your personal information to send you marketing and/or promotional materials from time to time. Users may elect to stop receiving marketing communications at any time by following the simple instructions at the bottom of the newsletter or communication or by contacting us as set out below.
GetRealLive utilises a variety of security measures to maintain the safety of your personal information. All user contact information is contained behind a “firewall” and only accessible by a limited number of employees who have special access rights to production systems. We only store personal information in electronic form.
If you choose to modify your personal information, you may do so by emailing email@example.com. You will be required to submit a valid member ID and password for authentication before you will be able to modify your file. Because password information has been encrypted, it is completely invisible, including to our customer service team.
You can also contact us as set out below if you wish to access or correct any personal information we hold about you. We may need to verify you identity. If we deny any request to access or correct personal information, we will provide our reasons. Where we decide not to make a requested correction to your personal information, you may ask us to note your request with the information.
0402 195 220